We respect your privacy and aim to manage personal information openly and responsibly. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements.
This policy applies to information handled through monzawheels.com.au and related communications with us. It does not apply to third-party websites that we link to.
01
Information we collect
The information we collect depends on how you interact with us and may include:
- your name, email address and phone number;
- vehicle and fitment details, including make, model, year, brake and suspension information;
- wheel preferences, design references, inspiration links, uploaded or emailed images, finishes and notes included in a quote request;
- our correspondence with you and information about your enquiry or order;
- technical information such as IP address, device and browser type, pages visited, referring page, timestamps and advertising identifiers; and
- any other information you choose to provide. Please do not send sensitive information that is not necessary for your enquiry.
02
How we collect information
We usually collect information directly from you when you submit a form, request a quote, join an early-access list, email us, message us through social media, or otherwise communicate with us.
Some technical information is collected automatically when you use the website through hosting logs, cookies and similar technologies.
03
How we use information
We may use personal information to:
- respond to enquiries and prepare custom design or fitment quotes;
- communicate about a quote, order, product or service;
- provide requested updates and manage our customer relationships;
- operate, secure, troubleshoot and improve the website;
- measure advertising performance and understand website use;
- prevent spam, fraud, misuse and security incidents; and
- meet our legal, accounting and record-keeping obligations.
If we send direct marketing, you can opt out at any time by using the unsubscribe option provided or contacting us. We do not sell personal information.
04
Cookies and advertising tracking
Our website uses the Meta Pixel. It sends a PageView event when a page loads, ViewContent on wheel product pages, Lead and Contact after a quote form is successfully submitted, and CompleteRegistration after an early-access registration. Meta may use cookies or similar identifiers to measure advertising, attribute conversions and personalise advertising in accordance with its own privacy terms.
You can control cookies through your browser and manage advertising preferences through your Meta account. Blocking tracking technologies may reduce advertising measurement but should not prevent you from submitting a quote.
Read Meta's Privacy Policy05
When we share information
We may share personal information only as reasonably required with service providers that support our business, including:
- Resend, which delivers form and quote emails;
- Vercel, which hosts and secures the website;
- Meta, for advertising measurement and analytics;
- suppliers or delivery partners where needed to fulfil an order; and
- professional advisers, regulators, law enforcement or other parties where required or permitted by law.
Shopify supports our online catalogue infrastructure. Quote form contents are not submitted to Shopify through this website.
06
Overseas processing
Some of our technology providers operate globally. As a result, personal information may be processed or stored outside Australia, including in the United States and other locations where those providers or their subcontractors operate. The countries involved may change with provider infrastructure.
Where required, we take reasonable steps to ensure overseas handling is consistent with applicable Australian privacy requirements.
07
Storage, retention and security
Information may be held in our email, business records and systems operated by our service providers. We use reasonable administrative and technical safeguards designed to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including customer service, warranty, legal and record-keeping needs. No internet transmission or storage system can be guaranteed to be completely secure.
08
Access and correction
You may ask to access personal information we hold about you or request that inaccurate information be corrected. Email us with enough detail to identify the information. We may need to verify your identity before responding and will explain if applicable law allows us to refuse all or part of a request.
09
Privacy complaints
If you have a privacy concern, please contact us first with details of the issue. We will acknowledge and investigate the complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
Privacy complaints at the OAIC10
Contact us
For privacy questions, access or correction requests, complaints, or a copy of this policy in another accessible form, contact:
MonzaWheels and AccessoriesBrisbane, Queensland, Australiaadmin@monzawheels.com.auWe may update this policy as our practices or legal obligations change. The latest version will remain available on this page with its updated date.